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Privacy Policy

Customer Service

Placing an Order

Delivery

Terms & Conditions 

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Copyright

 

privacy policy

 

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communication networks by the Cruz-Diez Foundation.

 

Information collected

We collect personal information from visitors via this website, when you request a specific service (such as our free Newsletter) through the use of online forms and every time you e-mail us your details. We also collect information about the transactions you undertake in the Cruz-Diez Foundation online gift shop and as a donor, including details of the payment cards used. We collect the additional information automatically each time you visit our website:

•    your top level domain name (for example, www.lemonde.fr, .com, .gov, .org, .uk, etc)

•    your server address (for example, 199.203.456.789)

•    the date and time of the visit to the site

•    the pages accessed

•    the previous site accessed

•    the type of browser used

•    your operating system (for example, Apple Macintosh, Windows, etc.)

 

Use of personal information

We process personal information collected via this website exclusively for the following purposes:

•    dealing with your inquiries and requests

•    providing and personalizing our services

•    administering orders and accounts in the Cruz-Diez Foundation online gift shop

•    maintaining information as a reference tool or general resource

•    carrying out market research campaigns

•    providing you with information about our activities or new products in the Cruz-Diez Foundation online gift shop

 

The Cruz-Diez Foundation will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.

 

Website Security

Our secure server software (SSL) is the industry standard for secure commerce transactions. All personal information, including credit or debit card number, name and address is encrypted using 128-bit security so that data transmitted between your web browser and our secure server via the internet cannot be read by any unauthorized persons.

 

Use of cookies

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. The information remains on your computer after the Internet session finishes but you can delete them using some browsers, manually or using system utilities. Most Internet browsers are pre-set to accept cookies.

If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. This site will work more efficiently if receipt of cookies is enabled but it will still operate correctly if you disable cookies.

 

Other websites

Our website may contain links to other websites which are out of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used in accordance with their privacy policy, which may differ from ours.

 

Access right

You have a right to access the personal data held about you. To obtain a copy of your personal information, please contact us.

 

 

customer service

 

 

Contact Us

If you have any questions regarding the Cruz-Diez Foundation online gift shop, its products or an order that you have placed, please email: customer@cruz-diezfoundation.org

 

Returns & Refunds

The Cruz-Diez Foundation would like you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order, please return to the address below within 30 days of receiving the item. A refund for the goods will be supplied, excluding any shipping costs, within 30 days from receipt of the returned goods without any additional fees at your charge except the direct cost of returning the goods.Please pack the items securely and return with a copy of the original invoice. Credit cannot be given for returned goods which are damaged in transit. For the return of high value goods, we recommend that you use a recorded delivery service.In the unlikely event that you receive goods which are not what you ordered or which are damaged or are of a different quantity to that stated on your order form, please contact the Cruz-Diez Foundation.

 

The return address is:

Returns Cruz-Diez Foundation

23 rue Pierre Semard

75009 Paris

France

 

 

placing an order

 

Gift Orders

If you would like to order something to be sent to a different name and address from your billing one, please input the beneficiary contact information in your account.

 

Product Availability

If the Cruz-Diez Foundation has insufficient stock to deliver the goods you have ordered, we will inform you by e-mail at the address given in your order, to advise you of a new availability date or to offer a full refund. These will be credited to your account within 30 days of the date of your order.

 

Taxes

For individual customers, a 8.25% sales tax applies on orders delivered in Texas according to the Texas government policy.

 

Payment Options

You can pay with your Visa, Mastercard, American Express card or if you prefer through your Paypal account.  

 

 

delivery

 

Delivery Times

Items are usually dispatched within 4 working days after the order has been paid.

Our carrier aims to deliver within:

- 3 working days for France (depending on the hour of submission)

- 5 to 10 working days for other countries

 

Delivery Restrictions

We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions.

 

Delivery Costs

Once you have completed the buying process, delivery costs will automatically be added to your cart.  

 

 

terms & conditions

 

Who are we?

The Cruz-Diez Foundation is a 501 c.3 non-profit organization. All our profits go to fund the work and activities we develop, so, every order supports the Cruz-Diez Foundation.

The Foundation is registered in Houston, Texas, USA,under the tax identification number 20-4405884. The headquarters of the foundation are in c/o The Museum of Fine Arts, Houston - P. O. Box 6826 - Texas 77265-6826 - USA. 

The terms and conditions listed below will apply between you and the Cruz-Diez Foundation for the sale and purchase of the items contained in your cart. The terms do not affect your statutory rights.

 

Validity

By ordering a product you accept these terms and conditions. They  are subject to updates at any time, and it is your responsibility to check for changes regularly before ordering.

 

Your undertakings and warranties

You warrant that the information given on your order form and personal information is complete and accurate.

 

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including sales tax (where appropriate) and delivery fees, together with shipment and invoice details. If for any reason your order cannot be processed, a member of the customer service team will contact you to explain the nature of the difficulty.

 

Availability of goods and prices

Goods will be sent to the address given when creating your account and providing your personal information and stated in the purchase confirmation mail. International Shipping If your delivery address is not in France, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; the Cruz-Diez Foundation refers each customer to contact their local customs office for further information.

Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

Data Protection

The Cruz-Diez Foundation will never make your personal details available to other companies for marketing purposes. We will keep a record of your information with the intention of sending your order. See Cruz-Diez Foundation Privacy Policy for more information.

 

Payment

All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, your order will not be accepted and the Cruz-Diez Foundation will not be liable for any delay or non-delivery.

 

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from The Cruz-Diez Foundation online shop.

 

Damaged goods or incorrect deliveries

Any claim by you in respect of shortages and/or defects in the goods must be notified us within 7 days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases the Cruz-Diez Foundation may require you to return the defective goods to the foundation at its cost. Where you make a valid claim in respect of shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition, for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify the Cruz-Diez Foundation accordingly, the Cruz-Diez Foundation shall have no liability for any defects and you shall be bound to pay for the goods.

 

Force Majeure

The Cruz-Diez Foundation shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

 

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods you ordered in the relevant transaction.

 

Invalidity of Terms and Conditions

If for any reason, part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

 

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with U.S. Law and agree to submit to the exclusive jurisdiction of the Texas courts.

 

 

 

newsletter free subscription

 

Keep up to date with the Cruz-Diez Foundation by subscribing to our free newsletter. You can unsubscribe at any time.

 

Contact information is kept strictly confidential. We value your privacy, please view our website privacy policy.  

 

 

copyright

 

The Cruz-Diez Foundation is committed to respecting the intellectual property rights of others. We have therefore taken all reasonable efforts to ensure that the reproduction of all contents on these pages (including but not restricted to images, text and audio), is done with the full consent of copyright owners.

Any queries in this respect, please contact us.

 

The contents of this website can be viewed for your enjoyment and so you may freely access to view, interact or listen to them.

 

However, the following acts are prohibited in respect of any of the contents featured on this website:

•    public performance or display

•    any rental leasing or lending of any material obtained or derived from the website

•    any form of reproduction whatsoever, including without limitation, the extraction and/or storage in any retrieval system or inclusion in any other computer program or work

•    any reproduction whatsoever of details, alterations and adaptations of works

•    The Cruz-Diez Foundation does not allow use of the Cruz-Diez Foundation logo on personal or commercial websites without prior consent.

 

Reproducing contents from The Cruz-Diez Foundation website

Please note that copyright in all contents of the website remains with the Cruz-Diez Foundation and other copyright owners as specified.

If you wish to reproduce any images of works featured in this website, you should first contact the Cruz-Diez Foundation who can supply you with a high resolution digital file and grant the appropriate reproduction rights. Where necessary, you will then be required to clear the copyright in the art work with the appropriate rights holder. The duration of copyright in other types of content featured on this website may vary and if you wish to reproduce any of it (such as text, audio-visual, graphics, etc), please contact the Cruz-Diez Foundation at who will be able to advise accordingly.